Since Amazon is a third party, we're unable to 100% guarantee that your order will be delivered on a specific date—occasionally a weather or operational delay could impact your delivery by a day or so. We recommend keeping a close eye on your order's tracking numbers. That said, you can rest assured we'll do everything in our power to target your delivery date.
As soon as your order ships out, we'll send over a shipping confirmation email with tracking number(s) you can use to follow the progress of your package.
- Orders & Shipping
No worries! We're happy to help you with your order.
To get started, please have your order number handy (and your friend's email address if you'd like to apply a referral credit).
As a friendly heads-up, we're only able to apply one promotion or referral credit per order.
Once you've placed your order, our products typically ship from their respective facilities within 2-4 business days. Once a product has shipped, you'll receive a UPS tracking number, that you can use to follow your package as it makes its way to you.
If you've opted into our In-Home Delivery option, your order may initially ship via UPS to our local delivery hub. Once all of the items in your order arrive at the hub, our delivery partner will contact you to schedule a delivery date that works best.
Please keep in mind that delivery may take longer during/after holidays or severe weather conditions. We recommend keeping a close eye on your order's tracking numbers. That said, we'll do everything in our power to get your order to you as soon as possible!
If you're having trouble with your tracking information, please don't hesitate to reach out to our Customer Experience team by email.
Contact Customer Experience of placing your order to process a cancellation. Cancellations are not guaranteed and can only be made during business hours Monday – Friday, 9:00am – 5:00pm
PST. We cannot cancel orders for you on Saturday or Sunday.
If you are unable to process a cancellation in time, you can initiate a return once you receive your order.
Our payment provider only allows us to capture funds within seven days of you placing your order – otherwise we have to cancel your order, re-enter it and contact you for your credit card information again. We’d prefer to charge you at time of shipment, but we do so when you place your order to prevent future inconvenience.
We accept the following payment options:
• Credit card including Visa, Mastercard, American Express and Discover
• Debit/bank card
• PayPal
- Returns & Exchanges
If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 30 days.Returns will be refunded in the original method of payment. You must postmark your items for return within 30 days of delivery receipt to be eligible for a refund.
Please note: We do not accept returns on final sale items, Shipping and handling fees are nonrefundable.
After product return back, Your return will begin to process immediately and the full refund amount will appear back in the original account within three to five business days.
Returns by email
Please allow 10 to 14 business days for your return to process. We will send an email notification once the item(s) have been received and the refund has been initiated. From this date, the full refund amount will appear back in the original account within three to five business days.
If you return your items after 60 days from their delivery receipt, we reserve the right to refuse your return.（
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- Sales & Promotions
Yes! We typically have discounts around important and commemorative holidays,like Christmas.There are different discounts for different festivals.If you want to learn more,please sent an email at support@fiberous.com, we will reply to your email as soon as possible.
Yes, we offer discount codes. We are a direct-to-consumer brand, cutting out licensing and distribution fees to make our premium quality home essentials as accessibly priced as possible. We will not honor codes found on third-party discount, coupon or promotion websites.